Refund policy

We want you to be completely satisfied with your purchase from ekkusu.com. This Refund Policy outlines our guidelines for refund requests, so please read it carefully. By making a purchase on our website, you agree to the terms of this policy.

  1. Eligibility for Refunds: We offer refunds on products that meet the following criteria:
  • The product is defective, damaged, or significantly different from the description.
  • The request for a refund is made within [number of days] days of receiving the product.
  • The product is unused, in its original condition, and returned with all original packaging and accessories.
  1. Non-Refundable Items: Certain items are non-refundable, including:
  • Downloadable digital products.
  • Gift cards or vouchers.
  • Personalized or custom-made products.
  1. Return Process: To initiate a refund request, please follow these steps:
  • Contact our customer support within [number of days] days of receiving the product, providing details of the issue.
  • Our support team will guide you through the return process and provide instructions on where to send the product.
  • Return the product in its original condition and packaging, along with any included accessories.
  • We recommend using a trackable shipping service to ensure the safe delivery of the returned item.
  • Once we receive and inspect the returned product, we will notify you regarding the status of your refund.
  1. Refund Options: If your refund request is approved, we offer the following options:
  • Refund to the original payment method: The refund will be credited back to the same payment method used for the original purchase.
  • Store credit: If preferred, we can provide a store credit for the refunded amount, which can be used for future purchases.

  1. Processing Time: Refunds will be processed within [number of days] days of receiving the returned product. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

  2. Shipping Costs: Shipping costs are non-refundable, unless the return is due to our error or a defective/damaged product.

  3. Contact Us: If you have any questions or need assistance with a refund request, please contact our customer support team using the provided contact information on our website.

Please note that this Refund Policy applies only to purchases made directly from ekkusu.com. If you purchased our products through a third-party retailer, please refer to their refund policy.